About Santa Noeta Design & Performance Improvement
Start With the Gap, Not the Solution
SNDPI is the Consortium’s instructional design and performance improvement division. We figure out what’s actually broken before we build anything.
What We Believe
Most projects arrive as a request for training. “People aren’t performing — build us a course.” SNDPI’s first job is to find out whether a course is the answer at all. In most cases the presenting problem has causes distributed across knowledge gaps, broken processes, badly designed tools, misaligned incentives, and environmental factors that no amount of curriculum will fix. Build training for a problem that isn’t a training problem and you have spent real money making nothing better.
So we start with the gap. We diagnose before we design, and we are willing to tell a client the unwelcome news that the course they asked for is the wrong intervention — because it is cheaper to hear that from us than to discover it after the program ships.
How We Work
When training is the right move, we build it for transfer: competency-based curriculum with practice that mirrors the real task and assessment that asks whether someone can do the work, not whether they can recognize the right answer on a quiz. We design with the people who do the work and the people who supervise it. Where the workforce is bilingual, the curriculum is built bilingually from the first draft; where people can’t stop working to attend, the design accounts for distance, schedule, and the days that can’t be taken off.
And when training is not the answer, we say so and build what is — a job aid, a process fix, a better tool. The goal is performance, not seat time.
On FlyForward
SNDPI builds and iterates the FlyForward retraining curriculum, in concert with Santa Noeta Research (which measures whether it transfers) and the region’s community partners (who keep it grounded in the realities of seasonal labor and existing expertise). The division is led by Marc Reyes, CPT, Lead Performance Architect.